Privacy & Cookies Policy
This
policy sets out how we handle the information we collect about you when you
visit and use our website. At Modern
Knitting we take the protection of your personal data and your rights to
privacy very seriously and pledge
to handle your data fairly and legally at all times and be as open and transparent
as possible with our users.
Modern
Knitting is a secure site with a SSL certificate and you can shop at as a guest
or by creating a personal account.Having an account helps customers track their orders, store digital
products, and preload addresses for faster ordering and is accessed with a
password, which is kept in an encrypted format and known only to the account
holder. The
information provided when ordering as a guest or account holder (address,
telephone, email) either online or by phone is stored on a database in secure
servers hosted by Actinic – Europe’s
leading cloud-based e-Commerce solution. This
database is only accessible by authorized staff, who have password protected
accounts and only for the purposes of fulfilling and shipping your order/s,
responding to queries or updates relating to your order. We do not disclose any
of your personal information to third parties. Unless you have opted in to our
newsletter you will not receive it.
We
need your personal data to sell and supplying goods to our customers eg collecting
your address for delivery or email to confirm orders and update progress. Weknow how important it is to trust your details won't be shared and we do not sell or rent information to third
parties. We use additional security to protect payment information and don't store any of your payment
details. This is the reason why we take payment at time of order, which is
processed automatically through PayPal or via Worldpay who specialize in secure online
payments and do not use your personal data for their own purposes. Payments
over the phone are also processed via Worldpay and after payment all details
are deleted. No payment details are kept on Modern Knitting computers. If the law requires us to, for example, in
the prevention fraud or other criminal activity we may pass on details to law
enforcement agencies.
We
do use cookies, which are an element of data sent to your computer, tablet or
mobile phone to make our services easier for you to use eg to keep track of
what you have in your basket and to remember you when you return to our
website. We may
collect information on your visits to our website and how you move around
different sections of our website for analytics purposes to understand how
people use our website so that we can make it more intuitive. Our cookies do not contain confidential
information such as your home address, telephone number or credit card details
and we do not exchange cookies with any third party websites or external data
suppliers.
When
visiting Modern Knitting your web browser may generate other information,
including which language the site is displayed in, and your Internet Protocol
address (a set of numbers which is assigned to your computer during a browsing
session). This may also be used to
collect traffic data about visitors to our website and is not used to identify customers
personally.
You
can see the personal information we hold about you within your account at
Modern Knitting and can rectify any inaccurate information. You also have the
right to have all personal information we hold about you erased from our records. (Click here if you want to us to delete you records). Please note that if you have opted for the deletion of your data, your account will no
longer exist, you will no longer be able to benefit from any advantages
acquired, and you will no longer have access to your order history or
have access to any digital patterns ordered.
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