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Privacy & Cookies Policy

This policy sets out how we handle the information we collect about you when you visit and use our website. At Modern Knitting we take the protection of your personal data and your rights to privacy very seriously and pledge to handle your data fairly and legally at all times and be as open and transparent as possible with our users.

Modern Knitting is a secure site with a SSL certificate and you can shop at as a guest or by creating a personal account.Having an account helps customers track their orders, store digital products, and preload addresses for faster ordering and is accessed with a password, which is kept in an encrypted format and known only to the account holder. The information provided when ordering as a guest or account holder (address, telephone, email) either online or by phone is stored on a database in secure servers hosted by Actinic – Europe’s leading cloud-based e-Commerce solution. This database is only accessible by authorized staff, who have password protected accounts and only for the purposes of fulfilling and shipping your order/s, responding to queries or updates relating to your order. We do not disclose any of your personal information to third parties. Unless you have opted in to our newsletter you will not receive it.

We need your personal data to sell and supplying goods to our customers eg collecting your address for delivery or email to confirm orders and update progress. Weknow how important it is to trust your details won't be shared and we do not sell or rent information to third parties. We use additional security to protect payment information and don't store any of your payment details. This is the reason why we take payment at time of order, which is processed automatically through PayPal or via Worldpay who specialize in secure online payments and do not use your personal data for their own purposes. Payments over the phone are also processed via Worldpay and after payment all details are deleted. No payment details are kept on Modern Knitting computers. If the law requires us to, for example, in the prevention fraud or other criminal activity we may pass on details to law enforcement agencies.

We do use cookies, which are an element of data sent to your computer, tablet or mobile phone to make our services easier for you to use eg to keep track of what you have in your basket and to remember you when you return to our website. We may collect information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how people use our website so that we can make it more intuitive. Our cookies do not contain confidential information such as your home address, telephone number or credit card details and we do not exchange cookies with any third party websites or external data suppliers.

When visiting Modern Knitting your web browser may generate other information, including which language the site is displayed in, and your Internet Protocol address (a set of numbers which is assigned to your computer during a browsing session). This may also be used to collect traffic data about visitors to our website and is not used to identify customers personally.

You can see the personal information we hold about you within your account at Modern Knitting and can rectify any inaccurate information. You also have the right to have all personal information we hold about you erased from our records. (Click here if you want to us to delete you records). Please note that if you have opted for the deletion of your data, your account will no longer exist, you will no longer be able to benefit from any advantages acquired, and you will no longer have access to your order history or have access to any digital patterns ordered.